Book a service visit in about a minute
Pick a service, choose a day that suits you, and you are booked. No phone tag, and no waiting for someone to call you back to arrange it. The scheduler below is live, so the times it offers are times we can genuinely do.
What happens next
No surprises, and nothing that requires you to chase us.
Confirmation
You get a confirmation with the date and arrival window. If anything about the job means we need more detail before the day, we will call you rather than turning up unprepared.
On the day
A technician arrives within the window, in a marked vehicle. If the schedule slips, you hear about it from us before you have to wonder where anyone is.
Findings, then options
We diagnose first and explain what we found, then price the options before touching anything. Nothing gets replaced without you agreeing to it.
Worth having ready
None of this is required to book. It just makes the visit shorter, and occasionally it means we arrive with the part already on the truck.
- The make and model of the equipment. Usually on a sticker or plate on the unit itself. A photo of it is perfect and saves us hunting for it in a dark basement.
- Roughly how old it is. Even a rough figure changes the conversation, because a repair decision at eight years is different from the same repair at twenty.
- What it is doing, in your own words. Noises, smells, when it started, whether it is constant or intermittent. Intermittent faults are the hardest, so anything you have noticed about the pattern genuinely helps.
- Clear access to the equipment. Furnaces and boilers get boxed in over the years. Five minutes of moving boxes before we arrive is five minutes not on your invoice.
- Somewhere to park within reach. Particularly for installation work, since equipment has to come off the truck and old equipment has to go back on it.
- Any paperwork you still have. Previous service records, warranty documents, or a quote from someone else that you want a second opinion on. We will look at all three.
Pets and children. We are entirely happy around both, but technicians work with open panels, sharp edges and live equipment, so it helps if dogs are settled somewhere else while the work is happening. Tell us in the notes if there is anything we should know.
Not sure what to book
If the scheduler asks for something and you are unsure which fits, this is roughly how they divide.
- Something is broken. Book a repair or diagnostic visit. We find the fault, explain it, then price the fix. See HVAC repair or plumbing.
- Nothing is broken and you want it checked. That is a tune-up, ideally booked before the season rather than during it. Heating in the fall, cooling in the spring.
- You are thinking about replacing something. Book an estimate. That visit includes a load calculation on the house and more than one option priced, and it costs you nothing.
- You want to know about rebates. Same estimate visit. We are in the Energize CT and Mass Save installer networks and we handle the paperwork, which in Connecticut is a requirement rather than a convenience.
- A room has never been comfortable. Book an assessment rather than a repair, because that is usually a distribution problem rather than a fault. We measure airflow before recommending anything.
- You are on a service plan. Book as normal and mention it. Plan members get priority scheduling, which is what matters on the first genuinely cold night of the year.
Booking questions
Useful elsewhere
Rather just talk to someone?
A person answers at two in the morning on a holiday weekend, and the first thing we work out is whether this needs someone tonight or can wait until tomorrow at a lower rate.