Which service plan do I need if I have a heat pump?

Total Comfort. A heat pump is one piece of equipment doing two jobs, so it accumulates roughly double the running hours of a furnace or air conditioner alone and needs servicing twice a year. The autumn visit checks the defrost cycle, reversing valve and auxiliary heat. The spring visit covers cooling. The same applies to ductless mini splits.

Why does oil heat cost more on an HVAC service plan?

Because an oil service includes parts. A gas heating tune-up is largely cleaning, testing and adjustment, while an oil service replaces the nozzle and oil filter every time and the combustion setup takes longer. That is the difference between 16 and 19 dollars a month on Heat Shield, and between 28 and 31 dollars on Total Comfort.

Is the annual service plan price cheaper than monthly?

No. 16 dollars a month is 192 dollars a year and 28 dollars a month is 336 dollars a year. The annual option exists because some customers prefer one payment to twelve, not because it saves money.

Does the 15% member discount apply to everything?

It applies to repairs, on parts and labor, with no cap. It does not apply to new equipment installation, which is priced as a project rather than a repair. The 25 dollars off diagnostic fees is separate and applies to every visit.

What does priority scheduling actually mean?

Members are booked ahead of non-members when the schedule is under pressure. In ordinary weeks it makes little difference. It matters during the first hard freeze, a serious heat wave, and the days immediately after, when every contractor in the region is at capacity.

Do service plans cover equipment you did not install?

Yes, any make and any age. Most systems on our plans were installed by someone else. If equipment is very old we will say honestly what condition it is in at the first service, because a plan on a system near the end may not be the best use of the money.

Home / Services / HVAC Maintenance / HVAC Service Plans

Memberships from $16 a month

HVAC service plans that put you at the front of the queue

Annual service, a discount on repairs, and the thing that matters most on the coldest night of the year: priority scheduling when everyone else in the valley is calling at the same time.

Enroll now Call (959) 600-6425

Find your plan

Which one fits your house

The right plan depends on what equipment you have, and the price depends on what it burns. Two questions and we will point you at the one that fits.

Plan finder

Pick what is in the house and we will show you the plan and the price.

What do you need covered

What does the heating burn

Every plan includes 24/7 emergency service, $25 off diagnostic fees and 15% off all repairs. Annual billing works out the same as twelve monthly payments, so it is a convenience choice rather than a discount.

The three memberships

What each one covers

Same benefits across all three. What changes is how many systems get an annual tune-up.

Cool Guard

$16/month

Or $192 a year, for any air conditioning system.

1 free A/C tune-up per yearA full cooling service, booked in spring before the first hot week.
24/7 emergency A/C serviceAnswered any hour, including during a heat wave when everyone is calling.
$25 off diagnostic feesApplied to every visit, every time.
15% off all repairsOn parts and labor, no cap.

Enroll in Cool Guard

Most complete

Total Comfort

$28/month

Or $336 a year with gas heat. $31 a month or $372 a year with oil heat.

1 free heating and A/C tune-up per yearBoth systems covered, one in spring and one in autumn.
24/7/365 emergency serviceHeating or cooling, any season, any hour.
$25 off diagnostic feesApplied to every visit, every time.
15% off all repairsAcross both systems.

Enroll in Total Comfort

Heat Shield

$16/month

Or $192 a year with gas heat. $19 a month or $228 a year with oil heat.

1 free heating tune-up per yearFull combustion service and heat exchanger inspection each autumn.
24/7 no-heat emergency servicePrioritized during freezing weather, when it matters most.
$25 off diagnostic feesApplied to every visit, every time.
15% off all repairsOn parts and labor, no cap.

Enroll in Heat Shield

If you have a heat pump or a ductless system, Total Comfort is the one you want. Those systems heat and cool with the same equipment, so they run year round and need servicing twice, once for each mode. A cooling-only or heating-only plan covers half of what your system does.

The part people underrate

Priority scheduling is the real benefit

The discounts are worth having. The scheduling is worth more, and it only reveals itself on the two or three worst days of the year.

Demand arrives all at once. The first hard freeze and the first serious heat wave generate more calls in forty eight hours than a normal fortnight. Every contractor in the region hits capacity on the same afternoon.
Members go first. That is the whole mechanism. When the schedule is full, plan customers are the ones who get slotted in.
Service gets booked for you. Annual maintenance does not get forgotten, which is how most people end up with a system that has not been touched in four years.
Your records exist. Documented annual service is what manufacturer warranties require, and it is what gets asked for when a claim goes in.
Small faults get caught early. A capacitor measured out of tolerance in April is a scheduled part. The same capacitor in July is an emergency call out.

A comfortable family home interior kept at a steady temperature — Comfort you do not think about

Does the maths work

An honest look at the value

A plan does not pay for itself in a year on a healthy system, and we are not going to pretend otherwise. The tune-up you would have booked anyway is most of the cost, so the membership largely converts a service you should be having into a smaller monthly amount, and adds the extras around it.

Where it genuinely earns out is on the year something goes wrong. A single repair with 15% off and $25 off the diagnostic recovers a meaningful share of the annual cost, and that is before the value of being seen the same day rather than in four days.

The strongest case is on year-round equipment. A heat pump or ductless system needs two services regardless, so Total Comfort at $28 a month is buying both of them plus everything else.

Just want one tune-up?

★★★★★

These people are fantastic! They truly service the unit. I've watched other companies do nothing but clean the filters. Well worth my contract!

AlGoogle review

Questions

Service plan questions

Enroll

Join a plan

Tell us which plan you want and what equipment is in the house. If you would rather do it on the phone, call and we will set it up in a few minutes.

Next steps and neighbors

HVAC Tune-UpA single service visit without a membership. Preventative MaintenanceA planned program across the whole house. All MaintenanceWhat a service actually includes. HVAC RepairWhen something has already failed. Emergency RepairAnswered 24 hours a day, members first. Do we cover your townOur Connecticut and Massachusetts service area.

From $16 a month

Get on the plan before the season turns

Joining in a shoulder season means your first service is a scheduled appointment rather than a queue. Joining during a cold snap means waiting like everyone else.