Privacy Policy

Effective Date: 03/12/25

Last Updated: 03/19/25

This Privacy Policy explains how Clean Climate HVAC (“Company,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit www.cleanclimatehvac.com or use our services.

1. Information We Collect

We collect the following information when you interact with our Website or services:

  • Personal Information: Name, phone number, email, address, and payment details.
  • Automated Data: IP address, browser type, and device information.
  • Communication Data: SMS interactions, call logs, and customer service inquiries.

2. How We Use Your Information

  • To schedule and provide services.
  • To send service updates and promotional messages (A2P 10DLC compliance).
  • To improve our Website and services.
  • To comply with legal and regulatory requirements.

3. A2P 10DLC Compliance & SMS Communications

  • By providing your phone number, you opt in to receive SMS messages.
  • You can opt out at any time by replying STOP or contacting us.
  • We do not sell or share your phone number with third-party marketers.

4. How We Protect Your Data

We implement industry-standard security measures, including encryption and access controls, to protect your personal data. However, no online transmission is 100% secure.

5. Third-Party Sharing

We do not sell your personal data. We may share information with:

  • Service providers (e.g., payment processors, scheduling tools).
  • Legal authorities if required by law.

6. Your Rights

  • Access & Correction: Request access to or corrections of your data.
  • Opt-Out: Unsubscribe from marketing emails and SMS messages.
  • Data Deletion: Request account deletion, subject to legal obligations.

7. Verbal Opt-In

Clean Climate HVAC Inc. will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Terms and Conditions.

8. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of the revised policy.

9. Contact Us

For privacy-related inquiries, contact us at:

Email: info@cleanclimatehvac.com]
Phone: (959) 241-0611